KG Corporation (Pty) Ltd, registration number (2023/208415/07), ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully, and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").
1. Information We Collect
We may collect personal information directly from you when you use our e-commerce platform and services. This information may include:
- Identity & Contact Data: Name, surname, identity number, email address, physical and postal addresses, and telephone numbers.
- Financial Data: Bank account details, payment card details, and other information related to payments for our products and services.
- Transactional Data: Details about payments to and from you, and other details of products and services you have purchased from us.
- Communication Data: Information you provide when you communicate with us, including via email, telephone, and WhatsApp. This includes contact details and the content of your communications.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
- To register you as a new customer.
- To process and deliver your orders, including managing payments, fees, and charges.
- To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy.
- To provide customer support and respond to your inquiries.
- To comply with our legal and regulatory obligations as required by South African law.
- For internal record keeping and administrative purposes.
2.1. Use of WhatsApp for Communication
We use WhatsApp as a channel for business communication. By providing us with your mobile number and engaging with us on WhatsApp, you consent to us processing your information for the following purposes:
- Invoicing and Order Confirmation: To send you invoices, order confirmations, and delivery updates.
- Customer Support: To provide you with support and respond to your queries in a timely manner.
- Communication: To communicate essential information about your account or our services.
Please note that WhatsApp has its own privacy policy, and we are not responsible for its data processing practices. We recommend you review WhatsApp's Privacy Policy.
3. Disclosure of Your Personal Information
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may disclose your personal information to:
- Service Providers: Third parties who provide services on our behalf, such as payment gateways, delivery and courier services, and IT support. These parties are contractually bound to protect your information.
- Legal Authorities: If required by law, we may disclose your information to law enforcement, government bodies, or other third parties, in response to a subpoena, court order, or other legal mechanism.
4. Data Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our security measures are regularly reviewed and updated.
5. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, your personal information will be irreversibly destroyed.
6. Your Legal Rights under POPIA
Under POPIA, you have rights in relation to your personal information. These include the right to:
- Request access to your personal information.
- Request correction of the personal information that we hold about you.
- Request erasure of your personal information.
- Object to processing of your personal information.
- Request restriction of processing of your personal information.
- Withdraw consent at any time where we are relying on consent to process your personal information.
To exercise any of these rights, please contact our Information Officer.
7. Use of Cookies
Our website may use "cookies" to enhance your experience. A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
8. Contact Us - Information Officer
We have appointed an Information Officer to oversee compliance with this privacy policy. If you have any questions about this policy or how we handle your personal information, please contact our Information Officer:
- Name: Kian Gogle
- Email: info@kgcorporation.co.za
- Telephone: +27 78 044 88662
- Address: 47 Wroxham Road, Paulshof, Sandton, 2191
9. Changes to This Privacy Policy
We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We will notify you of any significant changes.